FAQ

Here are some answers to questions we frequently hear, if you don’t see your question here, please contact us here or by phone at (201)420-1639 and we’ll be sure to answer it.

It’s not convenient for me to come to your shop, do you offer pick-up and delivery service?
Yes, we offer free pick-up and delivery service within Hoboken.

I see a sign for your shop at my local dry cleaner, will my shoes be repaired by you?
Yes, we have several dry cleaner affiliates in the area, we pick up, repair and deliver the orders ourselves.

How long will it take for my shoes to be ready?
Typically, basic shoe repairs have a turnaround time of 24 hours. Be sure to ask us for an estimated time when your drop your order off.  We offer “While You Wait” repair service as well. Leave your mobile number with your order and request our “Notify by text” service. We’ll send you a text message when your order is ready.

I don’t live in the area, can I mail my order to you?
Yes, you can mail your order to our shop and we’ll ship your completed order back to you at no charge.

I have a designer handbag and/or pair of shoes, can you repair them?
Yes, we can repair designer bags and all name brand shoes.